{"id":5694,"date":"2024-08-22T07:25:10","date_gmt":"2024-08-22T05:25:10","guid":{"rendered":"https:\/\/www.kreisklinik-gg.de\/?page_id=5694"},"modified":"2024-09-11T10:15:16","modified_gmt":"2024-09-11T08:15:16","slug":"lob-beschwerden","status":"publish","type":"page","link":"https:\/\/www.kreisklinik-gg.de\/pl\/patienten-besucher\/lob-beschwerden\/","title":{"rendered":"Lob &amp; Skargi"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_row-no-padding vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner vc_custom_1650535550235\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-88796ae03bb6e5702\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-88796ae03bb6e5702 uvc-7920  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-88796ae03bb6e5702 h1'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h1 style=\"--font-weight:theme;color:#ffffff;margin-top:120px;margin-bottom:0px;\">Lob &amp; Skargi<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-lg vc_hidden-md vc_hidden-xl\"><div class=\"vc_column-inner vc_custom_1650535577017\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-52886ae03bb6e59d3\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-52886ae03bb6e59d3 uvc-5971  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-52886ae03bb6e59d3 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><\/p>\n<h2><span style=\"color: #ffffff;\">Pacjent<br \/>\narkusz informacji zwrotnej<\/span><\/h2>\n<p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><!-- Row Backgrounds --><div class=\"upb_bg_img\" data-ultimate-bg=\"url(https:\/\/www.kreisklinik-gg.de\/wp-content\/uploads\/2022\/04\/patienten-aerzte-banner.png)\" data-image-id=\"id^3418|url^https:\/\/www.kreisklinik-gg.de\/wp-content\/uploads\/2022\/04\/patienten-aerzte-banner.png|caption^null|alt^null|title^patienten-aerzte-banner|description^null\" data-ultimate-bg-style=\"vcpb-default\" data-bg-img-repeat=\"no-repeat\" data-bg-img-size=\"cover\" data-bg-img-position=\"\" data-parallx_sense=\"30\" data-bg-override=\"ex-full\" data-bg_img_attach=\"scroll\" data-upb-overlay-color=\"\" data-upb-bg-animation=\"\" data-fadeout=\"\" data-bg-animation=\"left-animation\" data-bg-animation-type=\"h\" data-animation-repeat=\"repeat\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"9.0.1\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1724305002447\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-49766ae03bb6e649d\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-49766ae03bb6e649d uvc-2615  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-49766ae03bb6e649d h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:20px;\">Twoja opinia jest dla nas wa\u017cna!<\/h2><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-49766ae03bb6e649d .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\">Zadowolenie naszych pacjent\u00f3w le\u017cy u podstaw naszej pracy. Twoje bezpiecze\u0144stwo, dobre samopoczucie i satysfakcja to nasz najwy\u017cszy cel. Potrzebujemy jednak Waszego wsparcia i opinii na ten temat!<\/p>\n<p>\u017byjemy procesem ci\u0105g\u0142ego doskonalenia i robimy wszystko, aby Pa\u0144stwa pobyt w naszym domu by\u0142 jak najbardziej przyjemny. Pomimo twoich najlepszych stara\u0144, nadal mo\u017ce si\u0119 zdarzy\u0107, \u017ce nie jeste\u015b z czego\u015b zadowolony lub \u017ce widzisz og\u00f3lny potencja\u0142 poprawy. W takim przypadku z przyjemno\u015bci\u0105 otrzymamy Twoj\u0105 opini\u0119. Za pomoc\u0105 Twoich informacji mo\u017cemy wyeliminowa\u0107 ewentualne b\u0142\u0119dy w ramach naszego wewn\u0119trznego procesu doskonalenia i zoptymalizowa\u0107 nasze procesy.<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1724305201252\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-71766ae03bb6e6c42\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-71766ae03bb6e6c42 uvc-5136  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-71766ae03bb6e6c42 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><strong>Jak mo\u017cesz przekaza\u0107 nam swoj\u0105 opini\u0119?<\/strong><\/p>\n<ol>\n<li>Informacje o <strong>Arkusz informacji zwrotnych od pacjent\u00f3w<\/strong> kt\u00f3re otrzyma\u0142e\u015b podczas nagrywania lub za po\u015brednictwem wersji cyfrowej tutaj na stronie.<\/li>\n<li>Nasi wolontariaccy koledzy z <strong>kr\u0105g pomocnik\u00f3w <\/strong>regularnie sprawdzaj, jak mo\u017cesz Ci pom\u00f3c, a tak\u017ce lubisz przychodzi\u0107 do Ciebie na dworcu.<\/li>\n<li>W przedmiocie <strong>Ochotniczy obro\u0144ca pacjent\u00f3w<\/strong> przyjmuje wnioski, sugestie i skargi oraz rozpatruje spraw\u0119 w spos\u00f3b poufny z w\u0142a\u015bciwymi organami. Ich zadaniem jest po\u015bredniczenie w zorientowaniu na rozwi\u0105zanie mi\u0119dzy tym, co jest po\u017c\u0105dane, a tym, co jest wykonalne w interesie pacjenta.<\/li>\n<li>W przedmiocie <strong>Kole\u017canka z Biura Pochwa\u0142 i Skarg<\/strong> zbiera i ocenia wszystkie skargi, zar\u00f3wno pisemne, jak i ustne, ale tak\u017ce pochwa\u0142y i uznanie. Ka\u017cda skarga b\u0119dzie uwa\u017cnie rozpatrywana, a je\u015bli chcesz, otrzymasz od Biura Pochwa\u0142 i Skarg informacj\u0119 zwrotn\u0105 na temat swoich obaw. Wszystkie zapytania b\u0119d\u0105 rozpatrywane z zaufaniem; Oczywi\u015bcie mo\u017cesz r\u00f3wnie\u017c anonimowo zostawi\u0107 skargi lub pozytywne opinie.<\/li>\n<\/ol>\n<p><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 40px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div id=\"ultimate-heading-25836ae03bb6e6dec\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-25836ae03bb6e6dec uvc-1571  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-25836ae03bb6e6dec .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\">Mo\u017cesz przes\u0142a\u0107 swoj\u0105 opini\u0119 w naszym formularzu online:<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 15px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a style=\"background-color:#b72b31; color:#ffffff;\" class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-custom vc_btn3-block\" href=\"https:\/\/www.kreisklinik-gg.de\/pl\/patienten-besucher\/lob-beschwerde-formular\/\" title=\"\" target=\"_blank\">Do formularza online z informacjami zwrotnymi<\/a><\/div><div class=\"vc_empty_space\"   style=\"height: 40px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div id=\"ultimate-heading-58306ae03bb6e7433\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-58306ae03bb6e7433 uvc-4414  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-58306ae03bb6e7433 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\">Tutaj znajdziesz r\u00f3wnie\u017c formularz opinii do pobrania:<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 15px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_btn3-container vc_btn3-left vc_do_btn\" ><a style=\"background-color:#b72b31; color:#ffffff;\" class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-custom\" href=\"https:\/\/www.kreisklinik-gg.de\/wp-content\/uploads\/2024\/09\/Patientenfragebogen.pdf\" title=\"\" target=\"_blank\">Kwestionariusz pacjenta do wydruku (1.0MiB)<\/a><\/div><\/div><\/div><\/div><\/div><!-- Row Backgrounds --><div class=\"upb_color\" data-bg-override=\"full\" data-bg-color=\"#f1f1f1\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"9.0.1\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1724305002447\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-82636ae03bb6e7eff\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-82636ae03bb6e7eff uvc-5776  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-82636ae03bb6e7eff h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:20px;\">Twoja opinia przychodzi do nas<\/h2><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-82636ae03bb6e7eff .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\">Z powa\u017caniem,<br \/>\nTw\u00f3j zesp\u00f3\u0142 Kreisklinik Gro\u00df-Gerau GmbH<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1724310237616\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-35536ae03bb6e8516\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-35536ae03bb6e8516 uvc-1157  uvc-heading-default-font-sizes\" data-hspacer=\"line_only\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-35536ae03bb6e8516 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;color:#ffffff;margin-bottom:20px;\">Osoba wyznaczona do kontakt\u00f3w<\/h2><\/div><div class=\"uvc-heading-spacer line_only\" style=\"topheight:0.5px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:0.5px;border-color:#ffffff;width:100px;\"><\/span><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-35536ae03bb6e8516 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><\/p>\n<h3><span style=\"color: #ffffff;\"><strong>Ehrenfels<\/strong><\/span><\/h3>\n<p><span style=\"color: #ffffff;\">06152-986 17251<\/span><br \/>\n<a style=\"color: #ffffff; text-decoration: none;\" href=\"mailto:feedback@kreisklinik-gg.de\">feedback@kreisklinik-gg.de<\/a><\/div><\/div><\/div><\/div><\/div><\/div><!-- Row Backgrounds --><div class=\"upb_color\" data-bg-override=\"full\" data-bg-color=\"#dd7f1d\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"9.0.1\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Lob &amp; Reklamacje Arkusz opinii pacjent\u00f3w Twoja opinia jest dla nas wa\u017cna!Satysfakcja naszych pacjent\u00f3w le\u017cy u podstaw naszej pracy. Twoje bezpiecze\u0144stwo, dobre samopoczucie i satysfakcja to nasz najwy\u017cszy cel. Potrzebujemy jednak Waszego wsparcia i opinii na ten temat! \u017byjemy proces ci\u0105g\u0142ego doskonalenia i zrobi\u0107 wszystko, aby da\u0107 Ci pobyt w naszym domu...<\/p>","protected":false},"author":5,"featured_media":0,"parent":1331,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5694","page","type-page","status-publish","hentry","description-off"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.kreisklinik-gg.de\/pl\/wp-json\/wp\/v2\/pages\/5694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kreisklinik-gg.de\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kreisklinik-gg.de\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kreisklinik-gg.de\/pl\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kreisklinik-gg.de\/pl\/wp-json\/wp\/v2\/comments?post=5694"}],"version-history":[{"count":5,"href":"https:\/\/www.kreisklinik-gg.de\/pl\/wp-json\/wp\/v2\/pages\/5694\/revisions"}],"predecessor-version":[{"id":5769,"href":"https:\/\/www.kreisklinik-gg.de\/pl\/wp-json\/wp\/v2\/pages\/5694\/revisions\/5769"}],"up":[{"embeddable":true,"href":"https:\/\/www.kreisklinik-gg.de\/pl\/wp-json\/wp\/v2\/pages\/1331"}],"wp:attachment":[{"href":"https:\/\/www.kreisklinik-gg.de\/pl\/wp-json\/wp\/v2\/media?parent=5694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}